Bansko, Bulgaria

Cancellation Policy

PAYMENT POLICY: Non-refundable deposit: To hold your space for this luxury retreat we require a 25% deposit. Remaining of the payment: The remaining payment will be due 90 days before the departure date. GUEST CANCELLATION POLICY: If you cancel your trip, Hoorays! does not offer refunds for any reason. A portion of your payment may be used as credit for another retreat to be taken within one year of your original retreat date. We will gladly transfer your credit to another guest. Depending on when you cancel, cancellation penalties may apply. Fees are determined by the following schedule: . If you cancel more than 90 days before your retreat start date, 100% of your payment may be applied to another Retreat. . If you cancel 60 – 89 days before your retreat start date, 75% of your payment may be applied to another Retreat. You will forfeit 25% of the price of your retreat. . If you cancel 15 – 59 days before your retreat start date, 40% of your payment may be applied to another Retreat. You will forfeit 60% of the price of your retreat. . If you cancel 14 days or less before your retreat start date, you will forfeit your entire payment. Exceptions to our policy cannot be made for any reason. We do not offer credit for a guest arriving late or leaving early. You must submit your signed Participant Agreement form within one week of the booking or 90 days prior to retreat start date, whichever comes first. Guests who fail to do so may be subject to an automatic cancellation and the above policy will apply. TRAVEL AND CANCELLATION INSURANCE: To join our wellness escapes you must have a valid travel insurance. Please be sure that your insurance policy covers you for all relevant SPORT ACTIVITIES you will be engaging upon on your wellness escape & TRIP CANCELLATION. Depending on the policy and conditions, travel cancellation insurance will pay for some or all cancellation fees. With most agencies, insurance must be purchased within 14 days of making your reservation. COVID: Due to COVID-19, there may be additional entry requirements in effect at your destination, which may change at short notice. Please familiarise yourself with the latest requirements before departure via your government's foreign advice service. Travel may only be permitted for certain purposes; travelling for leisure may not be allowed.

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